Refund policy

Return & Refund Policy – Maa Bacha

Last Updated: July 2026

At Maa Bacha, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Eligibility for Returns

You may request a return if:

  • The product is damaged upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 24 Hours of receiving your order.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • Proof of purchase (Order Number) is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Used or washed training pants.

  • Products without original packaging or tags.

  • Items damaged due to misuse or improper care.

  • Clearance, sale, or promotional items (unless received damaged or incorrect).

Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Refunds will be processed within 5–7 business days.

  • Refunds for prepaid orders will be sent to the original payment method or via bank transfer.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile wallet, depending on the information provided.

Shipping charges are non-refundable, unless the return is due to our error.

Exchange Policy

We offer exchanges only if:

  • You received the wrong product.

  • The item arrived damaged.

  • The product has a manufacturing defect.

Exchange requests must be submitted within 2 days of delivery.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Maa Bacha will cover the return shipping cost.

If the return is for any other approved reason, the customer may be responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 12 hours of delivery.

  2. Share your Order Number.

  3. Send clear photos of:

    • The product

    • The packaging

    • The shipping label

Our support team will review your request and resolve it as quickly as possible.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Maa Bacha Customer Support

At Maa Bacha, we are committed to providing safe, high-quality potty training products and ensuring every customer has a smooth and trustworthy shopping experience. 💙